Charak Center for Health and Wellness

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I have started Charak recently and feel that the case managers are truly the reason why clients stick around. I have observed that the agency as a whole is very disorganized, however the kindness and how caring the case managers are is what has helped me. IOP groups are okay, but I feel the structure needs worked on. I think all the case managers are good, such as Ms. Newborn, Shannon, Bethany and any others I have not listed. I am so grateful for these people. They truly care.

I feel like my case manager Josh is a very nice person. I feel safe when he takes me to my appointments and he is always on time for our meetings. Charak has other good employees too that are friendly and very helpful.

They are annoyingly consistent. People here for the most part want to try to help you. It is good that it is here. It only took a day for me to get medicated. They move a lot faster than they use to to get medicated. Kaylee and Shannon and been both very helpful and they genuinely care. Overall I’m glad that I am here.

Shannon is the best. She has come when I needed her when I felt alone. She is the best case manager I have ever had. Don’t f*** with no one else. She goes over and above her expectations and she truly cares about her clients. She will drop everything she has to do to help when in crisis. She is very devoted and good listener, honest, and caring. I hope she sticks around unlike the other case managers who seems to be leaving very quickly. I would hate to lose her. Please keep Shannon she’s the best. I will leave if she leaves because I’m tired of change. Charak is great when you have just as caring staff as she is.

This place has been amazing and has helped me so much. I really feel I have hope. Love all staff members specifically Dr Ranjan, Nicole, Evan and Shannon. I feel like I want to help others and give back. I feel like I am on a cloud when I am here. Every person I have talked to has been very great and I love all the services that Charak has!!

Charak, I love it! I get all my medications and go to the pharmacy there. When I need to go to the store or handle my business I get all the things I need completed with my Case Manager's help. Mrs. Marva, shes great! Shes just like a best friend

Good, I have no complaints. Shannon is my case manager and she has been very helpful and really enjoy meeting with her and I like most of the staff. They are meeting my needs at the moment and really enjoy being at Charak.

I absolutely love this place and all the great people and it has totally saved my life! My counselor MJ, and case worker Kaylee are the absolute best EVER!!!! They all are there for you and your needs and everything they can to help in any situation to help keep u clean and sober. If you need help hit them up!

I feel like the program is stable and they will not deny you. I really like the program and what Charak Center stands for. Shannon is a new case manager and have really appreciated all the time she has spent driving me and meeting my needs. She is very patient and is very caring. She is a good driver and I feel safe in her car. I see Kaylee for case management, which is monthly and she has been very helpful as well. I really appreciate all staff at Charak. Besides waiting I feel that this is a great place.

I am very impressed with this facility. Kaylee is my case manager and has been very helpful with any of my needs and anything I need to discuss. MJ and Erika are also are very supportive in my recovery. The medical staff are very informative and understanding of my situation. They are right on with the medications that I’m taking. I feel very successful here.

I appreciate all the help and time from the off site case managers..Bethany,Marva and Evan especially.i feel with the new on site case managers have room for improvement! I enjoy and gain a lot from PHP along with individual counseling. The front desk is also a big help and pleasant when arriving and scheduling appointments.thanks for all that you do 😊

My time at Charak has been (mostly) good. The IOP program with MJ is top notch, and never have I received such solid care in treatment before. He's involved and truly seems to care about his clients. Most of the nurses are very nice and try to get you out as fast as possible. Kaylee will help you with anything you need assistance with, and routinely goes above and beyond the call of duty for her clients. The only issues I have, is that far too often someone is either calling off, or sick. Which makes appointments hell to attend sometimes. On top of that, if your appointment is changed, you will not be notified until the day of the appointment. I truly believe I'm getting quality help, if not for the fact that the time management here is Sub-par.

When I walked through the doors of Charak, I felt I became a part of a family and a team. I instantly felt that I was on the road of a successful recovery, with so many hopes and possibilities. Everyone on Charak's staff welcomed me and became one on one individually with me, assuring me that they were there to help me begin a new life and live again. One of the best decisions I've made is becoming a part of the Charak program. Every morning I wake up I look forward to being a part of Charak.

Charak Center for Health and Wellness is like a paradise to me. I always look forward to going there, seeing and conversing with the staff, all of which are very helpful as well as friendly and genuinely care about their clients. Not only that, but the various people that walk through their door are very nice and generous. Charak has really help me overcome certain obstacles in my life, such as dealing with my depression, anxiety and crippling shyness. I still have a ways to go in my treatment but Charak has helped me immensely. From its staff to its clients (including members of PHP, which I was and will continue to be a member of) to its bus drivers, nearly everyone i meet has been encouraging and even loving to me. The reason I give Charak four stars despite the overwhelmingly positive review is because of only two things: one, lack of proper time management. The waiting times for appointments sometime border on ridiculous. I've heard people complain about how they've had to wait hours (yes, hours) just to be seen for thirty minutes. People have other things to do with their lives beside sit there for such a ludicrous amount of time. I'm a pretty patient person, but even my patience has its limits. Two, the constant changes Charak goes through and the lack of consistency that comes with some of the changes. I understand that change is necessary for the betterment of the facility and it's clients, and change is a part of life, but there are only so many changes people can put up with. I myself have a "If it ain't broke don't fix it" mentality, and I, like pretty much everyone except new people and those that aren't too familiar with this place, have not been on board with a good portion of them. Personally, my main issue with this the change of staff. You meet someone, they get to know you, you grow to like them, and just when you get use to the person you're with, not even six months later, that person leaves or they're replaced with someone else. This happens with alarming regularity and in my opinion is very concerning. Other than that, Charak to me is a wonderful place and i wouldn't go anywhere else. With its support I will continue to thrive and grow as a person. Thank you Charak and everyone in it. God bless you all.

I thank CHARAK is a GOOD place to go to. They have sweet staff there. If you are having a problem you're at the right place they can help you. They have sweet and helpful case managers there like Mrs.Marva New Born, Larvell Fellows who's very helpful as well. Dr. Ran Jan is very caring as well and is caring too. So Come CHARK CENTER FOR HEALTH AND WELLNESS. Love your truly TOYA.

The people there are really nice and seem to genuinely care about their patients. HOWEVER their management in timeliness needs a lot of work. I was always seen at least 45 minutes to an hour after my scheduled appointment. Because I liked the people there I was able to deal with that. I always went on an off day anyways so it wasn't a deal breaker for me. I finally had enough though when I took my daughter for her appointment. They called to see if I could bring her in earlier. I was able to but was still waiting 15 minutes past her ORIGINAL appointment time. I talked to the lady at the front desk to figure out what the hold up was and just ended up leaving. Again, everyone here is nice and caring but I've simply had enough with the mismanagement of there timeliness.

UPDATE: I edited y review from a 1 star. I received a call the other day from the director of this place and she was very apologetic at the way this was handled and my daughter and I treated. They will be retraining their staff etc. to make sure this does not happen again. It was nice that they called me and acknowledged these issues. I wish their other centers were not so far away or I would try one of them. We went to an appointment on 9/27 to meet with the Therapist. That appointment went well and I really liked Dr. Cooper who was going to be seeing my daughter. Today 9/29 we had an appointment to see the Psychologist about her medications. After checking in the girl at the front desk said I had a 300.00 balance. I said we were just here 48 hours ago how could I have a balance. She replied "I don't know but that's what it says." My insurance info and everything was listed and said the manager would come talk to me. Almost 2 hours later no manager came out and we still sat in the waiting room. The had take in all the patients that were there before us and the ones that came after us. My daughter had fallen asleep in the chair. I went to the window and told the woman I wanted my copay back and we would find Dr.s elsewhere. She left for a moment and came back and said they don't do refunds and the practice manager would come out to speak with me. When I asked why they don't do refunds when people did not even see anyone she replied they can't once it is in the system. I told the girl then expect that copay as payment in full for the last visit and that I would never be back and I am reporting them to the BBB and the Board. I manage an office and with what I seen today with almost everyone coming in being told they had balances or were wiped off schedules etc. I was floored. Never have I been in such an unprofessional medical building like this in my life! If they cannot run a business and keep up with the clientele how can they keep with with the patients mental health well being and needs? Another thing I want to add, when you are filling out your first time patient paperwork be careful of the last page. It is a medical release form for records. They have you do a blind sign on it. This leaves them open to making copies and putting in any recipient they want in the blank field. I found this odd and questioned it the first day I was there with my daughter and refused to sign it unless they filled in the blank recipient they were sending it to. The receptionist tore it off the packet and threw it out. When we were in with the therapist she asked about the form and I told her what he (receptionist) had done with it and why I would not sign it she stated I had to or legally they could not release my daughters records to me. I said give me another one and I will fill it out with MY NAME as the recipient. She told me not to worry about it that day and that they would have another one for me at the next appointment.

i really like Emily she is wonderful and a great help to most of what i ask help for she is also very easy to talk to and she is helpful with giving me rides to and from my charak appts i hope to continue to see her she is very resourceful as well when i need to find info about things i need thank you

One of the greatest experiences I've had in my life! Charak has turned my life around. Has definitely helped me to recognize my issues, how do you deal with them and stay clean. My counselor Mr. Nash I couldn't ask for a better counselor. I believe he goes above and beyond is duties here at the chatsk center! Every single employee that I have come in contact with has been a blessing to me! Hope the Charak center will be around for years to come to help those in need there's just no better opportunity to not only understand your addiction but to change your life all for the better. And for all the girls behind the glass I love you all. Sincerely James Corona!!

This is such an amazing place to go to when you're having a lot of struggles and looking for a second chance at life. I've been going here since August of 2016, and I'm still going here almost a year later. The staff here are so polite and helpful, and the classes they run are extremely encouraging. I have made a total transition with my life in just under a year thanks to committing myself to Charak. I couldn't have succeeded the way I have without this place. So many thanks to you guys, I will continue to spread the word to people like me that need it.

This place is awesome. They saved my life. The staff is awesome. IF YOU NEED HELP CALL THEM NOW! ONE CALL CAN SAVE YOUR LIFE! THANK YOU CHARAK!!

This is such a great place to get your life in order. The staff is so caring and helpful. Kind words aren't hard to find here. I was visiting with a friend kind of like a hand holder and granted he was nervous, The staff helped him through the process and I see him making tremendous strides in his health and overall stability. I recommend this place to anyone looking for a second chance at bettering themselves.

Charak is a wonderful place with amazing people working there. Everyone seems to genuinely care about the patients and their well being.

“I like coming to group because everyone gets to share their problems with each other and it’s kept confidential. We have a great teacher and I enjoy all my peers in group. I appreciate the help I receive at Charak.”

I have done extensive research to find a psychiatrist for one of my children. I have found that Dr. Ranjan had the experience and education I was looking for. After meeting him, I know I made the correct decision. My child has been helped and her life is improved.

Love PHP, learning great coping skills continuously. Amanda (Med Nurse) is also great. Appt. scheduling needs tuning, CONSISTENCY!

I have only great things to say about my two PHP Facilitators, that they are dependable, understanding, truthful, non judgmental, considerate, and the opinion of the patients matter, they validate the opinions of the client.

Charak has been the best thing that has ever happened to me in my life. I went to prison instead of stopping doing drugs. This center in Mentor made me want to stop doing drugs. I have no family. Everyone at Charak is like family to me. They genuinely care. It is great to know people care. Charak Center has helped me in so many ways. I feel normal again. I feel like a dark cloud has lifted from over my head. It is a great feeling. I couldn't look at myself in the mirror for a long time, but now I can and it is due to the help I received from Charak. I don't do heroin or pot any longer. I don't even want to. I have been sober for 111 days! This will be the first New Year's Eve I will be sober in 20 years! I am in the PHP Program at Charak in Mentor and I love it. If I could go 7 days per week, I would. Nicoletta is a great Therapist. I think she is the best ever. Charak is a great place. If I could thank Dr. Ranjan every time I saw him, I would.

I Have Been Seeing Dr Min Jinn For 20 Years And I Don't Want To Go Any Where Else! The Wait Some Times Is Very Short Some Times There Is A Wait Just Like Any Where You Go! I Highly Recommend This Place To Anyone! I don't Go For A Bush Of Pills Because I Cant Take A Lot Of Medicine So This Is Perfect

I chose Dr. Ranjan for my daughter's care because he is extremely knowledgeable and caring. He is also very thorough and I feel very comfortable having him direct her care. I have witnessed first hand how many patients he has helped and his unfailing commitment to his patients. I am extremely pleased and confident in this physician's decisions regarding my family members. I would encourage anyone who is seeking help for themselves or their family members, to make an appointment with Dr. Ranjan.